General Enquiries

What information may be collected?
Name, Address, Email, Telephone Number, Domain Name, Web Hosting Login Details

Why do we need this information and how will it be used?
To provide a quotation for requested works either for a new website build or to amend an existing website.
To access any existing website code to determine the level of work necessary to carry out changes.
To create a quotation to send to the enquirer.

How is the information stored?
The information is stored electronically on one personal computer and up to two external hard drive backups, all password and virus protected.

Who has access to the information?
One person has access – Carol Herbert.

Is this information ever shared with a third party?
No.

How long is the information stored?
We retain the original enquiry, the information gathered and the quotation provided for a period of 12 months.

Customers

What information may be collected?
Name, Address, Email, Telephone Number, Domain Name, Web Hosting Login Details, 3rd party programme login details, e.g. Payment processing, email handling, online shopping carts

Why do we need this information and how will it be used?
To carry out works requested to update websites, investigate email/payment problems and generally assist the customer with any related issues.
To upload/download files from the website server.
To obtain 3rd party code plugins which need to be integrated into the website, such as Paypal buttons, Facebook/Twitter feeds, email signup forms etc.
To produce and send invoices/payment requests.
To send occasional emails for marketing purposes or to advise of any technology/internet/governance changes which may impact on the operation of their website.

How is the information stored?
The information is stored electronically on one personal computer and up to two external hard drive backups, all password and virus protected.

Who has access to the information?
One person has access – Carol Herbert.

Is this information ever shared with a third party?
No, unless the customer specifies in writing that the information be passed to a third party – such as in the event the management of their website is passed to a new person/company.

How long is the information stored?
We retain all information indefinitely. In the event that we are no longer employed to manage a website the information is moved onto external hard drive backup only and archived in the event of the customer wishing to either return or request file copies. Archived information may be deleted after 5 years or upon request by the customer.

Managing Your Data

How can I find out what information you hold?
You can get a copy of all the information we hold on you by sending an email request to admin@sleepyfrog.com *.

How do I request that my information is amended/deleted?
You can request an amendment or deletion of either all or part of the information we hold by sending an email request to admin@sleepyfrog.com *.

*Please note that in the interests of security we may refuse to supply the information if the request comes from an email address that does not match the one we hold for you. If this is the case you will be contacted to verify the request is genuine. Please allow 7 working days for the information to be provided/deleted.